1.1 In the context of electronic messaging, "spam" means [unsolicited, bulk or indiscriminate messages, typically sent for a commercial
1.2 We have a zero-tolerance spam policy.
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3.1 Our messaging systems automatically scan all incoming email and other messages and filter out messages that appear to be spam.
3.2 We may also report incoming email as spam. This can result in IP addresses and domain names being blacklisted.
4.1 No message filtering system is 100% accurate, and from time to time legitimate messages will be filtered out by our systems.
4.2 If you believe that a legitimate message you have sent has been filtered out by our systems, please advise the message recipient by another
4.3 You can reduce the risk of a message being caught by the spam filters by:
(a) Sending the message in plain text (instead of, or in addition to,
(b) Removing any message attachments;
(c) Avoiding the terminology and text styling typically used by
(d) Ensuring that your messages are scanned for malware before
5.1 We provide a facility that enables users to send email messages OR private messages to others.
5.2 Users must not use our messaging facility or any of our other services to store,
copy, send, relay or distribute spam.